Last updated: October 2025
The customer has the right to cancel the subscription via their profile. You'll find instructions on how to do this in the FAQ. Alternatively, you can submit a request using the contact options listed below.
Once a refund has been confirmed, it will be credited to the card used for the purchase within 30 (thirty) days. Refunds are issued exclusively to the original payment method used.
smartFollower is entitled to unilaterally amend the terms of this refund policy.
smartFollower reserves the right to decline refund requests.
If you believe you are entitled to a refund, you can submit a request through the following channels:
smartFollower reviews all refund requests and strives to resolve such matters through negotiation with customer service – for example by crediting additional days, switching to a different module, or issuing a refund.
Please note: To receive a fast refund, please contact our customer service. In that case, the refund is processed immediately. Should you decide to contact your bank or PayPal directly, the refund process can take up to 3–4 weeks.
Your request must include the following information:
The refund request is processed by smartFollower customer service immediately upon receipt.
Important: The refund request must be submitted within 30 days of the payment.